Tag: healthcare marketing

September Webinars: Growing & Evolving your CRM strategies

Cement your growth plan with CRM from CPM Healthgrades

September 12, 2012

(11 a.m. PT / 12 p.m. MT / 1 p.m. CT / 2 p.m. ET)

Connect to the right patient, with the right need, at the right time – and do it with a personalized message to drive higher response. Discover CPM Healthgrades Customer Relationship Management (CRM) data driven, end-to-end solution which enables hospitals to retain high-value patients and drive incremental ROI.

Register Here

Physician organizations change, objectives and needs change… So can your CRM strategies

September 27, 2012

(11 a.m. PT / 12 p.m. MT / 1 p.m. CT / 2 p.m. ET)

Providence Medical Group has grown in four years from a handful of primary care clinics into nine primary care, 10 specialty and four walk-in care clinics. Providence’s CRM strategies have evolved throughout this growth to continue to acquire, retain, activate and cross-sell patients. Join us as Providence shares the story of the successes, lessons learned and changes implemented as they seek to maintain consistent, effective marketing and patient communications in the midst of the ever-changing marketplace, organization, leadership and objectives.

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August Webinars: Hyper-targeting with ads and leveraging clinical excellence to increase patient numbers

This month we’re hosting two webinars at the end of the month. The first one will walk through the proper way to reach potential patients through targeted banner advertising and the second will feature Mary Washington Hospital and their plan, implmentation and results of  an orthopedics service line performance excellence program.

Reaching a uniquely valuable audience: Hyper-targeting with banner ads on healthgrades.com

 

August 28, 2012 – (11 a.m. PT / 12 p.m. MT / 1 p.m. CT / 2 p.m. ET)

While digital media offers the potential of hyper-targeting, it can often be difficult to find websites that truly fulfill the promise. Often, healthcare content is broadly defined, serving the most casual visitor. Or, the ads cannot be served at geographic granularity relevant to a hospital’s service area.

Find out how CPM Healthgrades has delivered on the promise and solved this problem for our hospital clients. Join us to hear how you can reach consumers who are actively looking for a physician; target at the specialty level; and match to your service area.

How Process, Culture and Marketing Interrelate for Accelerated Quality, Physician Engagement and Business Development Outcomes

August 30, 2012 – (11 a.m. PT / 12 p.m. MT / 1 p.m. CT / 2 p.m. ET)

Quality outcomes and transparency are critical topics for all areas of the healthcare organization. While the onus of quality performance remains with clinical and quality teams, it is imperative for marketers and the like to be collaborative partners in order to optimize the clinical excellence outcomes for the organization. This session will review the goals, challenges and outcomes of Mary Washington’s intense orthopedics service line performance excellence program —emphasizing what those responsible for marketing and business development may do to leverage clinical excellence into building market share, physician alignment and patient retention.

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Spotlight on SHSMD ’11: Five things that got the crowd buzzing

At SHSMD ‘11, it was clear that a few key issues were top of mind for attendees. Here’s our take on some of those hot-button topics. Share your thoughts by leaving a comment below.

Value over volume
“The paradigm of delivering value over volume is here to stay,” said Michael Sachs, Friday’s keynote speaker. His presentation summed up what many conference attendees were discussing: That idea that future growth in healthcare will come from value improvement. The challenge is, how can marketers straddle the divide between today, where volume-building is a must, and tomorrow, where quality and value are mandated through reform?

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Top 3 popular posts in August

We’re always looking at our blog’s analytics to see what types of content people care about. What you read makes a huge difference for what we publish. This month you spoke loud and clear by reading our ACO-focused post in droves!  We also saw high traffic to the first post in our 5-part series on CRM, so we encourage you to watch for the rest of the series in September. As always, thanks for reading.

Our top three popular posts in August
Translation, please: What does ACO mean to healthcare marketers?

HealthLeaders recently broadcast a webinar on how marketers can impact their hospital’s ACO strategies. We posted this recap with some tips from Tadd Pullin, VP of Marketing with the Nebraska Medical Center, on how marketers can approach the challenges of reform.

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5 ways to get personal with your healthcare communications

One size doesn’t fit all. Especially when it comes to healthcare marketing. Based on age, family, health history and lots of other factors, people need communications that speak just to them. It’s the best way to move them to action to better their health. Want to learn more about personalizing your campaigns? You’re in luck. Our new 5-part series dives into the ways CRM helps you get personal. First up? Demographic targeting.

Who’s who matters
Demographic segmentation has been in marketers’ toolbelts for years. But with CRM, you can go beyond demographic profiles to speaking one-to-one with each individual. Here are a few of the ways you can version your campaigns through demographics:

Age & Gender
A person’s health risk varies throughout their life. And, at all ages, men and women have very different health needs. In order to share a message that resonates with the person, it’s key to version campaigns by age and gender. The message, image and call to actions will be different based on the recipient, like in this heart campaign below.

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Translation, please: What does ACO mean to healthcare marketers?

If you’re still trying to grasp the implications of ACO and population health management, don’t worry, you’re far from alone. Many healthcare communicators are trying to determine just what role they play and how to support their organizations.

Ever clued into healthcare’s hot topics, HealthLeaders recently broadcast a webinar on how marketers can impact their hospital’s ACO strategies. Tadd Pullin, VP of Marketing with the Nebraska Medical Center, described the two driving (but conflicting) forces that healthcare marketers are dealing with now: The current need to focus on targeted volume growth and the growing need to focus on outcomes and waste reduction.

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Our top five posts in July

It’s hard to find time to read your favorite blogs and catch up on healthcare news. Unfortunately, that means a lot of great posts get missed. To do our part to help, here’s a round-up of our most popular posts in July:

  • What makes a hospital website shine? Get the answers from an expert in our interview with Paul Griffiths, CEO of MedTouch.
  • From artificial intelligence to the future of medicine, Dr. Kent Bottles shared some resources in this post on emerging technologies in healthcare.
  • Do you know the difference between data and analytics? Find out what it is and which you’ve got with our business analytics checklist.
  • Where does marketing fit in? Check out our post on the changing role of healthcare marketing and how measurement is a key part of success.
  • Personalize it! Watch our Call Center expert describe how CPM’s call center helps community hospitals customize the experience for each caller.

Whew! A lot happened in July. Now that it’s wrapped up, let’s move into August full speed ahead. Are there any topics you especially want to hear about this coming month?

 

Healthcare marketing isn’t just a department

Gone are the days when marketing was just one responsibility within a hospital. Now more than ever, it’s a key strategy that directly impacts how consumers choose a provider.

HealthLeaders recently featured a great piece on this topic. With consumers at the forefront of the healthcare decision-making process, marketing strategy that shapes the patient experience can impact a patient’s healthcare choice and their provider loyalty.

As marketing plays a bigger role in organizational strategy and population health management, new norms are taking hold in marketing departments, including an increased focus on measurement. Gienna Shaw with HealthLeaders writes:

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Recruited new doctors. Check. Acquired physician practices. Check. Now what?

We’ve got another great webinar coming up next week here at CPM HQ.

Recruited new doctors.
Acquired physician practices.
Now what?
Thursday, July 21, 2011
11 a.m. PT / 12 p.m. MT / 1 p.m. CT / 2 p.m. ET

Too often, hospitals lose money on underperforming employed physician practices. Many organizations focus on recruitment and acquisition. But what happens after the acquisition when you need to grow the business?

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Did you keep up in June?

It’s hard to find time to read your favorite blogs and catch up on healthcare news. Unfortunately, that means a lot of great posts get missed. To do our part to help, here’s a round-up of our posts you might have missed in June:

  • What technologies are up and coming in healthcare? Watch our video Q&A with Dr. Kent Bottles to hear why he’s so optimistic about the future of healthcare.
    Continue reading »